Family-Owned Properties

Your Personal Expertise, Instantly Available to Every Guest. Anytime.

Your insider knowledge—the vineyards you love, the trails only locals know, the farm stories that make your property special—accompanies your guests throughout their stay. Reception shares your personal touch with every guest, instantly, 24/7, so you can maintain the level of care that makes your property special while focusing on the property, family dinners, and creating the experiences guests treasure.

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-60% guest messages+0.3★ average ratingROI < 30 days
Personal Concierge
What's the best local vineyard?
Bluebird Vineyard is our favorite—just 12 minutes away. The sunset views are incredible, and their rosé is exceptional.We love their outdoor seating.
Perfect! Is it kid-friendly?
Yes! They have a lovely outdoor area where kids can play safely. The staff is very welcoming to families.

Maintain Your Level of Care, Without Being Always On

Your farm stays, treehouses, and countryside retreats deserve more than a generic guest app. Reception is built for family-owned properties who lead with local expertise and personal touch—helping you share your knowledge with every guest, instantly, while you focus on farm work, family dinners, and creating the experiences guests remember.

Every Guest Gets Your Personal Recommendations

Guests get immediate responses with your curated picks for vineyards, breweries, trails, and local favorites—complete with real drive times and your "why we love it" commentary. Your local expertise is instantly available, maintaining the level of care that makes your property special.

Scale Your Hospitality, Not Your Time

Handle more bookings without proportional time on guest questions. Reception shares your personal recommendations and property knowledge with multiple guests simultaneously, so you can maintain your level of care while focusing on what you do best.

Your Personal Touch, Always Available

Reception handles WiFi, check-in, property rules, and local recommendations instantly—even when you're feeding animals or having dinner with family. Your personal touch is available to every guest, 24/7, without constant interruptions.

Built for Real-World Hospitality

Reception goes beyond basic chatbots with features designed for actual guest needs—time-aware responses, real drive times, continuous learning, and complete control over your content.

Time & Weather Aware

Reception knows what time it is and what the weather's like. Recommendations adapt—suggesting indoor activities on rainy days, sunset spots in the evening, and breakfast places in the morning. Context-aware responses that feel natural.

Real Drive & Walk Times

No generic "nearby" estimates. Reception provides actual drive times and walking distances from your property using real mapping data. Guests know exactly how long it takes to get there.

Learns Continuously

Every unanswered question becomes an FAQ. Your knowledge base evolves with every guest stay, automatically improving. The more guests ask, the smarter Reception gets—turning your expertise into a living system that never stops learning.

Why Family-Owned Properties Switch

Generic PMS add-ons treat guests like hotel customers. Reception speaks your brand—complete with real drive times, host commentary, and a feedback loop that learns every night.

Your Local Expertise, Preserved and Shared

Your "why we love it" appears alongside each recommendation. Guests get your favorite vineyards, trails, and spots—with real drive times and your personal commentary. Feels like having you as their guide, not a generic search engine.

Your Knowledge Base Gets Smarter, Not Stale

Unlike static PDFs, Reception learns from every guest question. Unanswered questions become FAQs. Your property guide evolves automatically—turning your expertise into a living system that improves with every stay.

You Control Every Answer

Every answer comes from your actual content—your guidebook, your rules, your recommendations. You control what guests see. No invented WiFi passwords, no made-up rules, no wrong information. Your knowledge, your way, always accurate.

Give Every Guest Your Full Attention—Without Being Always On

Reception shares your local expertise, your favorite spots, and your personal touch with every guest—instantly, 24/7. Maintain the level of care and attention that makes your property special, while focusing on farm work, family dinners, and creating the long-lasting memories guests treasure.

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