Terms of Service

1. Definitions

• "Service": The web application, associated software, features, content, and related services provided by HostReception.ai.
• "User", "you", "your": Any individual or entity accessing or using our Service.
• "Content": Any data, text, documents, images, information, or other materials uploaded, submitted, generated, stored, or transmitted by a User through the Service.
• "Company IP": All intellectual property rights related to the Service itself, including the underlying software, technology, design, branding, logos, trademarks, and documentation, excluding User Content.

2. Eligibility

You must be at least 18 years old or the age of legal majority in your jurisdiction to use the Service. If you are using the Service on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that entity to these Terms, and you agree to be bound by these Terms on behalf of that entity. The Service is not intended for use by individuals under the age of 13.

3. User Accounts

Registration:

You may need to register for an account to access certain features of the Service. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Security:

You are responsible for safeguarding your account credentials (including passwords) and for any activities or actions that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Fees and Payment

Subscription Plans:

Access to the Service requires a paid subscription, offered on either a monthly or annual basis ("Subscription"). Details of the current Subscription fees and features are available on our pricing page or as presented during the sign-up process.

Free Trial:

We offer a one-time 30-day free trial for new Users on both monthly and annual Subscription plans ("Free Trial"). You will be required to provide valid payment information (e.g., credit card details via our payment processor, Stripe) when you sign up for the Free Trial.

Automatic Billing After Trial:

Your paid Subscription will automatically begin, and your provided payment method will be automatically charged the applicable Subscription fee (for the plan you selected) at the end of the 30-day Free Trial period, unless you cancel your Subscription before the Free Trial ends. We will notify you via email shortly before your trial period ends.

Subscription Term and Auto-Renewal:

Your Subscription will commence on the date your Free Trial ends (or the sign-up date if no trial is offered) and will continue for the initial term you selected (monthly or annual). Subscriptions automatically renew for successive periods of the same duration (e.g., month-to-month or year-to-year) unless you cancel your Subscription prior to the renewal date.

Billing Cycle:

Subscription fees are billed in advance on a recurring basis at the beginning of each billing cycle (monthly or annually, depending on your plan). You authorize us (through our third-party payment processor, Stripe) to charge your payment method for the recurring Subscription fees.

Payment Methods:

You must provide accurate and complete billing information, including a valid payment method. You represent and warrant that you are authorized to use the payment method provided. You are responsible for keeping your payment method information up-to-date. If a payment is not successfully settled due to expiration, insufficient funds, or otherwise, we may suspend your access to the Service until payment is received.

Price Changes:

We reserve the right to modify Subscription fees at any time. Any fee changes will apply to subsequent billing cycles following notice of the change, which will be provided to you via email or through the Service at least 30 days prior to the change taking effect. Your continued use of the Service after the fee change constitutes your agreement to pay the modified fee.

Cancellation:

You can cancel your Subscription at any time through your account settings or by contacting support@HostReception.ai.

To avoid being charged, you must cancel your Subscription before the end of your 30-day Free Trial.

If you cancel after your paid Subscription has begun, the cancellation will take effect at the end of your current paid billing cycle (either the current month or year). You will retain access to the Service until the end of that billing cycle.

Refunds:

Subscription fees are generally non-refundable, including for partial subscription periods or unused time, except as required by applicable law or as otherwise determined by us in our sole discretion. No refunds will be issued for failure to cancel your Subscription before the end of the Free Trial period or before an automatic renewal date.

5. User Content

Ownership:

You retain ownership of all intellectual property rights in your Content.

License Grant to Us:

By uploading, submitting, storing, or transmitting Content through the Service, you grant HostReception.ai a non-exclusive, worldwide, royalty-free, sublicensable (to our service providers, including AI model providers as described in the Privacy Policy), and transferable license to use, host, store, reproduce, modify, adapt, create derivative works (such as Embeddings or results from processing), communicate, publish (only if a feature explicitly allows sharing), perform, display, and distribute your Content solely for the limited purposes of:

• Operating, providing, maintaining, and securing the Service;
• Improving the Service and our machine learning models (as described in our Privacy Policy);
• Developing new features and services; and
• Enforcing these Terms and complying with legal obligations.

Your Responsibilities:

You are solely responsible for your Content and the consequences of uploading or transmitting it. You represent and warrant that:

• You own your Content or have the necessary licenses, rights, consents, and permissions to authorize us to use your Content as described in these Terms.
• Your Content does not and will not infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right.
• Your Content does not contain any material that is unlawful, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate.
• Your Content does not contain viruses, adware, spyware, worms, or other malicious code.

Content Removal:

We reserve the right, but are not obligated, to review, screen, or monitor User Content. We may remove or disable access to any Content that we believe, in our sole discretion, violates these Terms or may be harmful to the Service, our users, or third parties, without prior notice.

6. Acceptable Use and Prohibited Conduct

You agree not to engage in any of the following prohibited activities in connection with your use of the Service:

• Violating any applicable local, state, national, or international law or regulation.
• Uploading or transmitting Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
• Attempting to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Service.
• Taking any action that imposes, or may impose, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure.
• Uploading invalid data, viruses, worms, or other software agents through the Service.
• Collecting or harvesting any personally identifiable information, including account names, from the Service without permission.
• Using the Service for any commercial solicitation purposes unless explicitly permitted.
• Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity.
• Interfering with the proper working of the Service.
• Accessing any content on the Service through any technology or means other than those provided or authorized by the Service.
• Bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of the Service, except and only to the extent that applicable law expressly permits, despite this limitation.
• Using the Service for any purpose for which it is not designed or intended.

7. Company Intellectual Property

Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the "Company IP"), and all Intellectual Property Rights related thereto, are the exclusive property of HostReception.ai and its licensors. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal personal or business purposes, strictly in accordance with these Terms.

8. Third-Party Links and Services

The Service may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by HostReception.ai. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service from the Service, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such sites. You expressly relieve HostReception.ai from any and all liability arising from your use of any third-party website, service, or content.

9. Termination

Termination by You:

You may terminate your account at any time by using the account deletion feature within the Service or contacting us at support@HostReception.ai.

Termination by Us:

We may suspend or terminate your access to and use of the Service, at our sole discretion, at any time and without notice to you, for any reason or no reason, including but not limited to your breach of these Terms, or if we believe termination is necessary to protect the Service, our users, or third parties.

Effect of Termination:

Upon termination, discontinuation, or cancellation of the Service or your account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions. Your right to access and use the Service will immediately cease. We will handle deletion of your Content and Personal Information according to our Privacy Policy and data retention practices.

10. DISCLAIMERS OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HOSTRECEPTION.AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

11. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT HOSTRECEPTION.AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS ($100.00), WHICHEVER IS GREATER.

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. Indemnification

You agree to defend, indemnify, and hold harmless HostReception.ai, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your User Content, any use of the Service's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Service.

13. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect, such as by posting the updated Terms on the Service, sending you an email, or providing notice through the Service. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, you must stop using the Service.

14. Governing Law and Dispute Resolution

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of New Hampshire, USA, without regard to its conflict of law principles.

Dispute Resolution; Binding Arbitration:

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS. Most user concerns can be resolved quickly by contacting us. In the unlikely event that we cannot resolve a concern to your satisfaction, you and HostReception.ai agree to resolve any disputes arising from these Terms or the use of the Service through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Arbitration will be conducted by a single neutral arbitrator in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

The arbitration shall take place in Belknap County, New Hampshire, USA.

The arbitrator's decision will be final and binding. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

CLASS ACTION WAIVER:

YOU AND HOSTRECEPTION.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and HostReception.ai agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

JURY TRIAL WAIVER:

YOU AND HOSTRECEPTION.AI HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and HostReception.ai are instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified above.

Exceptions:

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

15. General Provisions

Entire Agreement:

These Terms, together with the Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and HostReception.ai concerning the Service and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and us.

Severability:

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

Waiver:

Our failure to enforce any part of these Terms shall not constitute a waiver of our right to later enforce that or any other part of these Terms. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future.

Assignment:

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by HostReception.ai without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

Notices:

We may provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our Service, as determined by us in our sole discretion.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Email: support@hostreception.ai

Phone: +1 (774) 993-4405