Terms of Service

1. Definitions

• "Services" means the web application, associated software, features, content, APIs, documentation, and related services provided by HostReception.ai.
• "User," "you," or "your" means any individual or entity that accesses or uses the Services.
• "Host" means a User that uses the Services in connection with a property, listing, or location (for example, a vacation rental or family-owned property), including property owners, property managers, and their authorized personnel.
• "Guest" means an individual who interacts with a Host's property information, guides, or messaging experiences powered by the Services (for example, by asking questions about a property).
• "Content" means any data, text, documents, house manuals, comments, images, information, access instructions (including door codes), or other materials uploaded, submitted, generated, stored, or transmitted by or on behalf of a User through the Services.
• "Company IP" means all intellectual property rights related to the Services, including the underlying software, models, algorithms, systems, technology, design, user interface, layout, branding, logos, trademarks, and documentation, excluding User Content.

2. Eligibility and Geographic Scope

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Services. If you are using the Services on behalf of an entity (such as a company or organization), you represent and warrant that you have the authority to bind that entity to these Terms, and you agree to these Terms on behalf of that entity.

The Services are operated from, and intended for use by users located in, the United States. By using the Services, you represent and warrant that you are located in the United States and that you will comply with all applicable U.S. laws and regulations. If you choose to access the Services from outside the United States, you do so at your own risk and are responsible for compliance with any local laws that may apply to you.

3. User Accounts

3.1 Registration

You may need to register for an account to access certain features of the Services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to refuse, suspend, or terminate any account at our discretion.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. HostReception.ai is not liable for any loss or damage arising from your failure to protect your account credentials or to promptly notify us of unauthorized use.

4. Fees and Payment

4.1 Subscription Plans

Access to certain features of the Services may require a paid subscription (each, a "Subscription"), offered on a monthly, annual, or other basis. Details of the current Subscription fees and features are available on our pricing page or as presented during the sign-up process.

4.2 Free Trial

We may offer a one-time free trial for new Users on certain Subscription plans (a "Free Trial"). We may require you to provide valid payment information (for example, credit card details via our payment processor, such as Stripe) when you sign up for a Free Trial.

4.3 Automatic Billing and Renewal

Unless otherwise stated at sign-up, your Subscription will automatically convert from any Free Trial and/or automatically renew at the end of each billing period, and you authorize us (or our payment processor) to charge the applicable Subscription fee and any applicable taxes to your payment method on file. You can cancel your Subscription at any time through your account settings; however, except as required by law, Subscription fees are non-refundable and will remain in effect for the current billing period.

4.4 Changes to Fees

We may modify Subscription fees and billing terms at any time, in our sole discretion, with notice to you as required by applicable law. Any fee changes will take effect at the start of the next billing period after the date of the fee change, unless otherwise specified. Your continued use of the Services after the fee change becomes effective constitutes your agreement to pay the modified fees.

4.5 Taxes

Subscription fees are exclusive of any applicable taxes. You are responsible for all taxes, duties, and other governmental charges associated with your use of the Services, other than taxes based on our net income.

5. Description of the Services; Hosts and Guests

The Services enable Hosts to upload Content about properties and related information, and to provide Guests with AI-assisted guides, answers, and experiences based on that Content. We may also provide Hosts with analytics and insights regarding Guest interactions (for example, common questions and knowledge gaps).

HostReception.ai is not a property management company, booking platform, real estate broker, insurer, travel agency, or financial institution. We are not a party to any agreements between Hosts and Guests, and we do not control any property, listing, or Guest stay. Hosts are solely responsible for their properties, Content, communications, compliance with applicable laws and regulations, and any interactions with Guests.

Guests are solely responsible for their own decisions and conduct. HostReception.ai does not guarantee the accuracy, completeness, or reliability of any Content provided by Hosts or the responses generated based on such Content, and you acknowledge that any reliance on such information is at your own risk.

6. User Content and License

6.1 Ownership of Content

As between you and HostReception.ai, you retain all rights in and to the Content you submit to the Services, subject to the licenses you grant in these Terms. You are solely responsible for your Content and for ensuring that your Content complies with these Terms and all applicable laws.

6.2 License to HostReception.ai

By submitting Content to the Services, you grant HostReception.ai a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify, adapt, translate, create derivative works from (for example, Embeddings and other transformations of your Content), display, perform, and otherwise use your Content as reasonably necessary to (a) operate, maintain, and provide the Services; (b) develop, improve, and secure the Services; and (c) comply with law and enforce our rights and agreements. Our use of Personal Information within Content is also subject to our Privacy Policy.

6.3 Content About Others

If you submit Content that includes Personal Information about Guests or any other individuals (for example, notes about a guest stay or vendor contact details), you represent and warrant that you have all necessary rights, permissions, and authority to submit such Content and to grant the license above, including any required notices or consents under applicable law. You understand that HostReception.ai does not and cannot control the specific information you choose to upload and is not responsible for such information.

6.4 Content Review and Removal

We do not undertake to pre-screen all Content and do not assume responsibility for Content submitted by Users. However, we may, in our sole discretion and without prior notice, remove, disable access to, or modify any Content that we believe violates these Terms, our policies, or applicable law, or that we otherwise consider objectionable.

7. AI and Automated Features

The Services may include features that use artificial intelligence and machine learning models (collectively, "AI Features"), which may be provided by us and/or third-party providers (such as OpenAI or similar providers). AI Features may generate outputs based on your Content, prompts, and other data, and may not always be accurate, complete, or appropriate.

YOU UNDERSTAND AND AGREE THAT INFORMATION PROVIDED BY AI FEATURES IS GENERATED OUTPUT AND MAY CONTAIN ERRORS, OMISSIONS, OR BIASES. AI FEATURES SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR YOUR OWN JUDGMENT OR FOR PROFESSIONAL ADVICE (SUCH AS LEGAL, FINANCIAL, MEDICAL, OR SAFETY-CRITICAL ADVICE). YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND EVALUATING ANY OUTPUT BEFORE USING OR RELYING ON IT.

We may change, suspend, or discontinue any AI Features at any time. Your use of AI Features is also subject to any additional terms and policies that we or our third-party AI providers make available to you.

8. Acceptable Use

You agree not to use the Services, or permit others to use the Services, in any manner that:

• Violates any applicable law, regulation, or court order.
• Infringes, misappropriates, or violates any intellectual property, privacy, publicity, or other rights of any third party.
• Is fraudulent, deceptive, harassing, defamatory, obscene, hateful, discriminatory, or otherwise objectionable.
• Involves uploading or transmitting viruses, malware, or other malicious code or engaging in activities that disrupt or interfere with the Services or any networks connected to the Services.
• Attempts to circumvent or defeat any security or access control measures, or to probe, scan, or test the vulnerability of the Services or any related systems.
• Involves reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any portion of the Services, except to the extent such restriction is prohibited by applicable law.
• Uses any automated means (including bots, crawlers, or scrapers) to access the Services, except as expressly permitted in writing by HostReception.ai.
• Misrepresents your identity or affiliation, or impersonates any person or entity.

We reserve the right, but do not undertake any obligation, to investigate and take appropriate action against any violation of this section, including suspending or terminating access to the Services and reporting violations to law enforcement authorities.

9. Intellectual Property; License to Use the Services

9.1 Company IP

HostReception.ai and its licensors own all right, title, and interest in and to the Company IP. Except for the limited rights expressly granted in these Terms, no rights are granted to you, by implication or otherwise, under any intellectual property rights owned or controlled by HostReception.ai or its licensors.

9.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes or personal use, as applicable. Any use of the Services not expressly permitted by these Terms is prohibited.

9.3 Feedback

If you provide us with any feedback, ideas, suggestions, or other comments about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, and transferable license to use, copy, modify, create derivative works based on, and otherwise exploit the Feedback for any purpose, without restriction or obligation to you.

10. Third-Party Services

The Services may rely on or interoperate with third-party services, products, or platforms (including, for example, hosting providers, authentication providers, payment processors, analytics services, and AI providers). Your use of such third-party services may be subject to additional terms and privacy policies imposed by those third parties, which we encourage you to review.

HostReception.ai is not responsible for, and does not endorse, any third-party services. We have no control over and are not liable for any third-party services, including their availability, accuracy, or performance, or any damages or losses caused or alleged to be caused by or in connection with your use of or reliance on such third-party services.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING ANY AI FEATURES AND ALL CONTENT AND OUTPUTS PROVIDED OR GENERATED THROUGH THE SERVICES) ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

Without limiting the foregoing, HostReception.ai expressly disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Services are free of viruses or other harmful components.

We do not warrant or guarantee the accuracy, completeness, or reliability of any Content, outputs, or other information provided through the Services (including AI-generated responses or analytics), and we are not responsible for any actions you take or fail to take based on such information. Hosts are solely responsible for their properties, Content, and interactions with Guests, and Guests are solely responsible for their own decisions and conduct.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOSTRECEPTION.AI, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF HOSTRECEPTION.AI ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO HOSTRECEPTION.AI FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless HostReception.ai, its affiliates, licensors, and service providers, and their respective directors, officers, employees, and agents, from and against any and all claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in connection with: (a) your use of the Services; (b) your Content; (c) your violation of these Terms or any applicable law; or (d) your interactions or relationships with any Guests, Hosts, or other third parties. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

14. Governing Law; Dispute Resolution and Arbitration

14.1 Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by and construed in accordance with the laws of the State of New Hampshire, United States, without regard to its conflict of law principles, and the federal laws of the United States, as applicable.

14.2 Informal Resolution

Before initiating formal legal proceedings, you agree to first contact us and provide a brief written description of the dispute and your contact information. We will use commercially reasonable efforts to resolve the dispute informally.

14.3 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH HOSTRECEPTION.AI AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

Except as expressly set forth below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules then in effect.

The arbitration will be conducted by a single neutral arbitrator. Unless otherwise agreed, the arbitration shall take place in Belknap County, New Hampshire, USA, or by video conference or teleconference to the extent permitted by the applicable rules. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Each party will be responsible for its own attorneys' fees and costs, and any AAA filing, administrative, and arbitrator fees will be allocated as provided in the AAA rules, except to the extent such allocation is inconsistent with applicable law.

14.4 Class Action and Jury Trial Waiver

YOU AND HOSTRECEPTION.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

Unless both you and HostReception.ai agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

YOU AND HOSTRECEPTION.AI WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and HostReception.ai are instead electing that all claims and disputes shall be resolved by arbitration under this Section 14, except as expressly provided below.

14.5 Exceptions

Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property or proprietary rights, without first engaging in arbitration or the informal dispute resolution process described above.

15. General Provisions

15.1 Changes to the Services and these Terms

We may modify or discontinue all or part of the Services at any time, with or without notice, and without liability to you, except as otherwise expressly required by applicable law or a written agreement between you and us. We may also update these Terms from time to time. If we make material changes, we will provide notice (for example, by updating the "Last Updated" date at the top of these Terms or by sending you an email or in-Service notification). Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Terms.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms we provide in connection with the Services, constitute the entire agreement between you and HostReception.ai concerning the Services and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and us regarding the Services.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

15.4 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

15.5 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under these Terms, without our prior written consent. We may assign or transfer these Terms, or any of our rights or obligations under these Terms, without restriction. Any attempt to assign or transfer in violation of this section shall be null and void.

15.6 Notices

We may provide notices to you by email, by posting a notice on the Services, or by any other means we reasonably select. Notices sent by email shall be deemed given when the email is sent, and notices posted on the Services shall be deemed given when posted.

16. Contact Information

If you have any questions about these Terms or the Services, please contact us at:

Email: support@hostreception.ai

Phone: +1 (774) 993-4405